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CRM - CTI
CUSTOMER RELATIONSHIP: Powercall CRM is a powerful software application that merges the power of telephony with CRM (Customer Relationship Management) software to offer you an instant mini-call centre with; • CLI screen pops on incoming calls • One or double-Click outbound dialing • Easy Database administration (Customers, Suppliers, Staff, etc) • Call Events list with written comments, call costs, time/date, duration and telephone number • Voice Recording with email (record all call or on demand only) • Tasks & reminders & Appointment Schedules The CTi telephone connects to either a PSTN or PBX analogue telephone line. It has a data port (RS232 or USB converter) for connection to a PC, which handles all the data from phone to PC and vice-versa. In addition, the CTi phone is directly connected to the TX (microphone) and Rx (speaker) connections on the PC’s soundcard for telephone recording purposes and listening to recorded messages confidentially, or even making VOIP calls (i.e. using Skype). Includes, CTI telephone, cables, software and power adapter Optional: Headsets, USB to serial adapter Requirements: PC with spare serial port and loaded with Microsoft 2000, XP or higher and Outlook Contacts 2000 or higher. More details. |
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CRM - OUTLOOK CONTACTS: Most of you are familiar with OUTLOOK...now Powercall brings the power of telephony to Microsoft Outlook contacts. Please see below some of the nifty features that will help you increase productivity and get to know your customers better, for increased customer loyalty and business. INCOMING CALL POP-UP (requires CLI to be activated on PSTN or PBX) If calling number is in your contact database, contact details are instantly shown on your screen for easy reference and personalised service. OUTBOUND ONE-CLICK-DIAL Simply open up contacts or calls list in Powercall and click on any of the relevant numbers to make a quick one-click outgoing call VOICE RECORDING (with e-mail send option) Record phone calls automatically or on demand. Time date stamped, with facility to add note to call record. Email recording as an attachment using Outlook. Private listening option (requires optional headset). VOICEMAIL Voicemail will answer your calls while you’re out of the office...and be your secretary by recording messages. When you return to your office you will see a message waiting alert on the screen. Alternatively, dial into your office, enter password and listen to all your messages from anywhere in the World. CALL MANAGEMENT Keep track of all incoming, outgoing and missed calls, by date, time, duration, number dialled, CLI number/name or recorded message. Dial directly from list or save to contacts. More details. |
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